National Retailer B
Retail
- Challenge
- 45 point-to-point integrations connecting ERP, CRM, e-commerce, and warehouse systems — each integration custom-built and unmaintainable, with frequent failures causing inventory discrepancies.
- Our Approach
- Sort Tree led a 12-month Mulesoft API-led connectivity transformation, replacing all 45 integrations with a layered architecture of System, Process, and Experience APIs, with a shared integration monitoring dashboard.
- Outcome
- Integration failure rate dropped by 94%. Time to deliver new integrations reduced from 8 weeks to under 1 week using reusable API assets.
Key Results
- 94% reduction in integration failures
- New integrations delivered in under 1 week (down from 8 weeks)
- 45 legacy point-to-point integrations retired
- Real-time inventory accuracy improved to 99.7%